I went out on Monday night to have a drink with a friend who was leaving London for the summer. Everyone else in our flat was out as well that night. I had my phone on silent because who honestly expects to be able to hear it in a crowded pub anyway, so I couldn’t hear the landlord calling umpteen times.
Riding back home in the bus I listened to the one voicemail message he had left. “I am outside the property” he said, speaking after 9pm. “I am here with the plumber, but no one is in.” Well no shit buddy, maybe we could have been in if you had bothered to call? Anyway, I had written him a rather sour email before going to the pub. He called me the next day, quite clearly pissed off.
“Listen, the first thing I have to tell you is that this is what I do for a living. I manage and let properties, my assets, to my tenants.”
(I’ll venture out and say that he’s not doing it very well if he employs just one plumber, who is also contracted to other people, can not get the rental contracts to his tenants in a month after the tenancy has begun and seems to not be able to get his shit together and come around on the days he says he is.)
“Thus, my interests are in keeping my properties in good condition. Now, you say that the plumber has not come round despite him telling you he was going to. You see, this plumber works based on emergency and priority. And to be fair, the work you guys need done is low-priority compared to this woman’s broken boiler.”
(Sure, so a broken boiler takes 3 days to fix? And he doesn’t seem too concerned about dripping pipes that cause god-knows-what to grow between the plywood casings and the wall. Sure, it’s not as high priority stuff, but come on, a month?)
“Thankfully, I visited two other properties last night with the plumber, and got things going in them. So it wasn’t all just a waste of time.”
(Oh, so I’m a waste of time as a tenant if I’m not miraculously home on a warm summer evening when he doesn’t bother to call well in advance? When he does call, and I hang around the house doing nothing useful as a result of him not coming around, that’s not a waste of time for me?)
“But these things happen. Kai, what I want you to know is that I visit my clients usually between 5pm and midnight. So I’m not going to be doing these things in the daytime.”
(Oh, is that because that living you make on properties is somehow different from the living you make 9-5? And midnight? So I guess I should have not been expecting him to automatically apologize and arrange another time when he called that one time after 10pm, but instead should have told him that “Sure! Come around whenever you want, we’re not going anywhere in the morning!”)
“You asked about the Tenancy Deposit Scheme in your email. Listen, you’re the first tenant asking about this scheme. If you want to be a part of it, it is possible, but I have not looked into it. What you will need to know is that the government will do nothing for free when it introduces new schemes like this. So if you want to be part of this, all the costs will be then passed on to you, the tenant. You have to understand, that the tenant-landlord relationship is based on trust. Your £1100 deposit is not going to cover you making a hole in a wall. I trust you with my assets, you can definitely trust me with your deposit.”
(When exactly have you shown yourself to be worthy of my trust as a tenant? I am living in your property without proper documentation and contracts, with serious work that still needs to be done, repeated calls and assurances that everything will be sorted that evening, yet nothing happens, and you’re talking about trust? Sure, he’s been reasonable in letting us move in a bit early and having the contract start later, but in terms of professional air he doesn’t have a leg to stand on.
The deposit scheme is the law. I need to look into if he can legally have a clause in his contract saying that we won’t enter into the scheme and sign away our rights to complain at the end of the tenancy. I’m so glad the LSE has a housing office where you can ask these kinds of things.
Besides, there need not to be costs, and they certainly shouldn’t be levied from the tenant.)